Do I need to be a member to participate in Wessen ITC group programs?
Wessen ITC group programs are open to everyone. You do not need to become a member of the club to play in our groups. Membership is mainly for reserving court time to play on your own, however one advantage of being a member is that members do not have a deadline for the 10% Early Bird discount. Members get a 10% discount on all programs offered indoors during the Fall/Winter/Spring.
What does my son/daughter need for class? What should they wear?
- Players will need a racquet for their tennis class. If you do not have a racquet, we can lend you a racquet on the first day of class. Your coach can then recommend the appropriate size/weight. We have racquets for purchase at the Club for your convenience – please inquire at the front desk. We also offer racquet restringing services when needed.
- Players should wear comfortable clothing appropriate for sports, with layers that can be removed if it gets too hot.
- The most important part of dressing for tennis is to wear the correct shoes. Any athletic shoe that has some lateral support will work. Please do not wear shoes that are made specifically for running – those are the only athletic shoes that do not work for tennis. Running shoes do not have the appropriate lateral support, and it is very easy to twist your ankle with running-specific shoes.
- One last item to bring is a water bottle. We have a drinking fountain, however we recommend that players bring a water bottle so they will not need to go off court for a drink. We have a vending machine with water/sports drinks ($1.50) for those that are interested.
I missed the deadline for the Early Bird discount. Can I still get 10% off on my registration?
We offer the 10% Early Bird discount to encourage early registration. This helps us to organize our classes with the correct number of courts and instructors. The discount has a strict deadline, and we do not offer the 10% off beyond the deadline. Our desk staff is not able to change the price. EARLY BIRD DISCOUNT Members are the only exception. Members do not have a deadline for the 10% discount.
What is a session?
Our programs are separated into sessions. Session lengths vary and are noted in the description. Sessions are based on the high school varsity tennis and public school calendar. We do not base our sessions on religious holidays. If your religious holiday compels you to miss a class, you can make the class up by requesting a makeup through out website.Request Makeup Make-up Policy
What is priority registration?
For our Fall II, Winter and Spring sessions, we offer priority registration for current students that want to sign up for the same class. If you are a new student, you can register for classes as soon as registration is open to the general public. Priority registration is offered during the first week of every session for the following session.
I don’t remember my user name or password to register online. What should I do?
Your user name is the email address that you used initially used to register. If you do not remember your password, or you don’t think you ever had a password, you can request a password using your email address REQUEST PASSWORD If you are still having trouble, just give us a call at the club, and we will be happy to help!
I tried to sign my son/daughter up for the same class for next session, but the registration page says “CALL.” What does this mean?
Our registration software displays “CALL” when a class is full. You can call the club to get on a wait list, and if a spot opens up, we will get you in. For our Fall II, Winter and Spring sessions, we offer priority registration for current students that want to sign up for the same class. We communicate the priority registration dates via email, and we also advertise the dates on the home page of our website. If it is important for you to keep the same day/time for your class, please register during the priority registration period! After the priority registration deadline passes, the classes are open to the general public on a first-come, first-serve basis. At this point, we cannot override the class limits to keep players in the same class. So please, don’t wait until the last minute to register. If you are unsure as to whether or not your son/daughter should move into a different level, please ask the instructor. It is acceptable to go on the court before or after a class during ball pickup to ask the instructor. Generally, if you have not already heard from the instructor that it’s time to move up, you should assume it’s safe to sign up for the same level class.
The instructor said my son/daughter should move into a different level class. Why can’t I get priority registration? What should I do?
Unfortunately, we cannot offer priority registration when a current student wants to change classes. Fortunately, if you are a current student, you can let us know in advance, we will put your son/daughter on the wait list and add them to the class immediately after the deadline. There is no guarantee, however at this point we have never had to turn away a student in this position. Up until now, there has always been a spot available. This may not, however, be the case if you wait to register a couple of days after the deadline. So please, if you are serious about getting a certain day/time, call the club 248-253-9300, or visit the front desk to get on the wait-list. As soon as the priority registration deadline expires, your son/daughter will be added to the class. – Remember, this is for current students only! New students will need to wait until registration opens to the general public.
I know that I am going to miss a couple of classes due to a family vacation. Can I get a discount for classes missed?
If you are going to be missing classes at the BEGINNING of a session, we can prorate the fee to begin the second week of the session. Anything further than that, you will need to wait to register when you are able to participate. If you are going to miss classes in the middle or end of a session, you will not be prorated. Wessen ITC offers opportunities for one makeup class per session, which can be scheduled online through our website. Makeup classes are not guaranteed and are offered on a first-come, first-serve basis. Please note that our desk staff cannot change this policy. Makeup Policy Request Makeup
My son/daughter was sick and missed class.
If you miss a class, you can request a makeup. Makeup classes are not guaranteed and are offered on a first-come, first-serve basis. There is a possibility that none of the makeup dates work for you, or that they are all full. Please note that our desk staff cannot change this fact or this policy. We do our best to give as many students as possible an opportunity to makeup a class that was missed due to an illness, however we are limited in the number of days/times/students in our makeup classes. Makeup Policy Request Makeup
I signed up for a class, but I changed my mind. Can I get a refund?
Please be sure that you want to sign up BEFORE you register. We do not offer refunds on class registrations. We do not give cash refunds. Refund Policy
I started class a few weeks ago, but now I am injured. What happens now?
If you cannot finish your session due to an injury, we will gladly offer you “Club Credit” to be used at a later date. Credits can also be extended to other members of the family. Please be sure to call and let us know about the injury. Club Credit will begin from the date you have notified the Club. Refund Policy
I think I signed my son/daughter up for the wrong level. What should I do?
If you are worried about whether or not your son/daughter should move up or down a level, please talk to the tennis coach to find out if they should be placed in a different class. Our pros are generally very proactive in moving students into the proper level – it is better for all of the students when classes are semi-consistent in level. A good time to talk to the coach is before or after class, during ball pickup. Feel free to go out on the court before or after class to talk to the coach. Please do not go out on the court while players are hitting balls!
My son/daughter is not focusing or following directions during class. What can I do?
Sometimes children are not able to focus and follow directions in a group. Players need to be comfortable on the court away from their parents, and they must have the ability to listen to the instruction and follow directions. Parents are not allowed on the court during group instruction. All children are different and there is not necessarily a certain age at which this automatically happens. If you see that your child is not following along with the group instructions, and you think that you may want to wait until they are a little bit older to participate, we will gladly give you a “Club Credit” to be used at a later date. Credits do not expire, so even if you want to wait until next year, we are happy to hold your credit to “try again” next year. Refund Policy