Frequently Asked Questions
- How do I get an invitation to Top Flight Academy?
- Admittance into out Top Flight program is based on several factors, including UTR, age, skill, dedication and experience. Players with a 4.5+ UTR are automatically welcomed to register. To find out if you are qualified to participate in this program, contact the Club via phone: 248-253-9300, or email: info@wessenitc.com to tell us about yourself and possibly set up an evaluation.
- I don’t have a UTR rating. What can I do?
- Every time that you play in a USTA tournament, your results will count toward your UTR rating. You can also boost your UTR by participating in our weekly Top Flight UTR Match Play.
- How many days per week is Top Flight?
- Top Flight Academy is offered four-days-per-week, Monday-Thursday, 4:30-6:30 PM. Students can sign up for one, two, three or four days per week. Players must choose the days that they will be attending, as days are not interchangeable. We have a strict player:instructor ratio, so students must stick to the day(s) that they have registered for. Students that register for a minimum of two days per week are eligible for free walk on court time. LEARN MORE
- What if I miss a class?
- We do not guarantee that you will be able to get a makeup class. If you miss one of your classes, you can try to fit in to one of our scheduled makeup opportunities. Makeup classes are an extra “bonus” that we offer for our participants. We have limited classes with limited capacity, and sign-ups are on a first-come, first-serve basis. MAKEUP POLICY
- There is only one makeup allowed per session. We realize that the time/date of the makeup classes will not be convenient for everyone. Make-up classes are a courtesy offered to our patrons. We hope that you can make it to one of the scheduled makeup dates, however, please remember that they are based on availability and are not guaranteed. Please note that our desk staff cannot change this policy.
- How do I schedule a makeup class?
- To schedule a makeup, go to our website and choose “Request Makeup” on the home page. MAKEUP POLICY
- I know that I am going to miss a couple of classes due to a family vacation. Can I get a discount for classes missed?If you are going to be missing classes at the BEGINNING of a session, we can prorate the fee to begin the second week of the session. Anything further than that, you will need to wait to register when you are able to participate. If you are going to miss classes in the middle or end of a session, you will not be prorated. Wessen ITC offers opportunities for one makeup class per session, which can be scheduled online through our website. Makeup classes are not guaranteed and are offered on a first-come, first-serve basis. Please note that our desk staff cannot change this policy. Makeup Policy Request Makeup
- How do I use my membership and free walk on court time?
- Twice-per-week players need to call or stop by the desk one hour or less before play. The desk staff will reserve your court. Walk-on courts are booked in one-hour increments. LEARN MORE
- What is a session?
- Our programs are separated into sessions. Session lengths vary and are noted in the description. Sessions are based on the high school varsity tennis and public school calendar. We do not base our sessions on religious holidays. If your religious holiday compels you to miss a class, you can make the class up by requesting a makeup through out website. Request Makeup Makeup Policy
- What is priority registration?
- For our Fall II, Winter and Spring sessions, we offer priority registration for current students that want to sign up for the same class. If you are a new student, you can register for classes as soon as registration is open to the general public. The registration dates are noted on the home page of our website.
- I tried to sign up for the same class for next session, but the registration page says that the class is full. What can I do?
- For our Fall II, Winter and Spring sessions, we offer priority registration for current students that want to sign up for the same class. Priority registration is offered during the first week of each session for the following session. If it is important for you to keep the same day/time for your class, please register during the priority registration period! After the priority registration deadline passes, the classes are open to the general public on a first-come, first-serve basis. At this point, we cannot override the class limits to keep players in the same class. So please, don’t wait until the last minute to register.
- I don’t remember my user name or password to register online. What should I do?
- Your user name is the email address that you used initially used to register. If you do not remember your password, or you don’t think you ever had a password, you can request a password using your email address REQUEST PASSWORD If you are still having trouble, just give us a call at the club, and we will be happy to help!
- I know that I am going to miss a couple of classes due to a prior obligation. Can I get a discount for classes missed?
- If you are going to be missing classes at the BEGINNING of a session, we can prorate the fee to begin the second week of the session. Anything further than that, you will need to wait to register when you are able to participate. If you are going to miss classes in the middle or end of a session, you will not be prorated. Wessen ITC offers opportunities for one makeup class per session, which can be scheduled online through our website. Makeup classes are not guaranteed and are offered on a first-come, first-serve basis. Please not that our desk staff cannot change this policy. Makeup Policy Request Makeup
- I signed up for a class, but I changed my mind. Can I get a refund?
- Please be sure that you want to sign up BEFORE you register. We do not offer refunds on class registrations. We do not give cash refunds. Refund Policy
- I started class a few weeks ago, but now I am injured. What happens now?
- If you cannot finish your session due to an injury, we will gladly offer you “club credit” to be used at a later date. Credits can also be extended to other members of the family. Please be sure to call and let us know about the injury. Credit will begin from the date you have notified the Club, unless your class is on the same day of notification – in that case the credit will being the following week. Refund Policy
- REFUND POLICY: NO REFUNDS ON CLASS REGISTRATIONS. Once registered for a class, if you are injured or have an illness that leaves you unable to attend for an extended period of time, we will be happy to give you a “club credit” to be used at a later date. This does not apply to situations where a couple of classes are missed because something else comes up*. Club credit can be used for club programs and/or member court time fees and can extend to anyone in the immediate family. Private lessons, pro shop items and stringing services are excluded. To use your club credit, please call (248-253-9300) or stop by the desk to register. It is not possible to apply the credit yourself with our online registration system. No cash refunds.
- *This is for players that are sick or injured. If you are not sick or injured, this does not apply to you.